Privacy Policy

3.1 Information You Provide to Us

Depending on how you interact with us, we may collect:

Contact Information: name, email address, phone number, business name, and mailing address.

Business Information: industry, service area, website URL, ad account details, booking preferences, and related operational details you submit through forms or during onboarding.

Communications: messages you send us by email, SMS, chat, forms, or phone.

Audio and Call Data: if you call us or communicate with an AI receptionist or phone system we operate, we may collect call recordings (where permitted), call metadata (time, duration, routing), and transcripts or summaries generated for quality and documentation.

Client Inputs: content, offers, creative, ad copy approvals, brand assets, and other materials you provide for fulfillment.

3.2 Information Collected Automatically

When you visit our website, our servers and analytics tools may collect:

Device and Usage Data: IP address, browser type, device type, operating system, referring URLs, pages viewed, clickstream data, and access times.

Approximate Location: inferred from IP address (city or region level).

Cookies and Similar Technologies: described in Section 8.

3.3 Information From Third Parties

We may receive information from:

Advertising and Analytics Partners: performance data about ads and website usage.

Payment Processors: confirmation of payments, partial payment method details (we do not store full card numbers if processed by a third-party processor).

CRMs and Scheduling Tools: if you book or submit forms through systems we operate.

Client-Authorized Accounts: if you authorize access to ad accounts, analytics, CRMs, or other platforms for service delivery.

Google Account Data: when you connect a Google account, we request only the access you approve on Google's consent screen. Section 15 explains what we access across Google Ads, Google Analytics, Google Tag Manager, Google Search Console, Google Site Verification, Google Merchant Center, and Google Business Profile, how we use it, and the limits that apply to it.

4.1 Provide and Operate Services

• respond to inquiries and schedule consultations
• onboard and support clients
• configure and maintain automations, routing, reporting, and AI receptionist workflows
• deliver requested deliverables and provide customer service

4.2 Improve and Protect Our Website and Services

• monitor performance and troubleshoot issues
• improve user experience and site functionality
• protect against fraud, abuse, or security incidents
• enforce our Terms of Service and policies

4.3 Communications and Marketing

• send service updates, reminders, and administrative messages
• send marketing communications where permitted by law
• measure the effectiveness of ads, campaigns, and content

You can opt out of marketing emails at any time by using the unsubscribe link in an email, or by contacting us.

4.4 Legal and Compliance

• comply with legal obligations and lawful requests
• protect rights, safety, and integrity of MDE, our users, and the public
• maintain business records and documentation

5.1 Consent to Contact

If you provide your phone number, submit a form, book an appointment, request information, or become a client, you consent to receive communications from MDE and our service providers, which may include calls and text messages for marketing, informational, and service-related purposes.

Where permitted by law, these communications may use automated technology and AI voice agents.

Your consent is not a condition of purchase unless explicitly stated at the point of collection where required by law.

5.2 Opt Out

You can opt out at any time by:

• replying STOP to any text message
• using any unsubscribe mechanism we provide
• emailing legal@maxdigitaledge.com or privacy@maxdigitaledge.com
• calling 866-919-1629

5.3 Call Recording

Calls may be recorded or monitored for quality, training, compliance, and documentation where permitted by law. If you do not consent to recording, do not use phone-based communication and contact us by email.

6.1 Service Providers

We share information with vendors who perform services for us, such as:

• hosting and infrastructure
• analytics and measurement
• customer support tools
• CRM and scheduling platforms
• telephony, SMS, and messaging providers
• AI model and automation providers
• payment processing (including Stripe or other processors)
• security and fraud prevention

These providers are permitted to use information only to provide services to us. Providers that handle Google user data are listed in Section 15.5.

6.2 Advertising and Measurement Partners

We may share limited information (such as cookie identifiers or event data) with analytics and advertising partners to measure performance and improve marketing. Depending on your location, this may be considered "targeted advertising" or "sharing" for cross-context behavioral advertising.

You may have the right to opt out as described in Section 9. This section does not apply to Google user data. We never share Google user data with advertising partners, as Section 15 explains.

6.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

6.4 Legal and Safety

We may disclose information if required by law, subpoena, court order, or if we believe disclosure is necessary to:

• comply with legal obligations
• protect rights, safety, and security
• investigate or prevent fraud or unlawful activity

6.5 With Your Consent

We may share information for other purposes if you provide consent.

8.1 Types of Cookies

Necessary Cookies: required for basic site functionality and security.

Analytics Cookies: help us understand traffic and user behavior to improve the site.

Advertising Cookies: help measure ad performance and may support targeted advertising.

8.2 Your Choices

You can manage cookies through your browser settings and may be able to use industry opt-out tools provided by advertising networks. If you disable cookies, some site features may not work properly.

9.1 General Rights (Where Applicable)

You may have the right to:

• request access to Personal Information we hold about you
• request deletion of Personal Information (subject to legal exceptions)
• request correction of inaccurate Personal Information
• opt out of targeted advertising (where applicable)
• receive your information in a portable format (where applicable)
• not be discriminated against for exercising privacy rights

9.2 California Privacy Notice

If you are a California resident, you may have additional rights under California law, including the right to know, delete, correct, and opt out of the "sale" or "sharing" of Personal Information (as those terms are defined by California law).

MDE does not sell Personal Information for money. We may share limited data with advertising partners for measurement or targeted advertising, which may be considered "sharing" under California law. You may request to opt out by contacting us as described below.

9.3 How to Submit a Privacy Request

Email: privacy@maxdigitaledge.com

Phone: 866-919-1629

Mail: Max Digital Edge LLC, 6440 Sky Pointe Drive, Suite 140-341, Las Vegas, NV 89131

To protect your information, we may need to verify your identity before fulfilling requests.

15.1 Limited Use Disclosure

Max Digital Edge's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

In line with those requirements:

• We use Google user data only to provide and improve the user-facing features you asked for, as described in Section 15.3.
• We do not transfer Google user data to others, except as needed to provide or improve the features you asked for, for security purposes such as investigating abuse, to comply with applicable law, or as part of a merger, acquisition, or sale of assets after we get your explicit consent first.
• We do not use Google user data to serve advertisements, including retargeting, personalized advertising, or interest-based advertising.
• We do not sell Google user data.
• We do not use Google user data to develop, improve, or train generalized artificial intelligence or machine learning models.
• Our people do not read Google user data unless you give us consent for specific items, it is needed for security purposes such as investigating abuse, it is needed to comply with applicable law, or the data is aggregated and used for internal operations.

15.2 What We Access

We request only the access you approve on Google's consent screen. Depending on the services you choose, that can include:

• Google Ads (https://www.googleapis.com/auth/adwords): account structure, campaigns, budgets, and performance data. With your approval of each change, we may make specific edits to your campaigns, such as renaming a campaign.
• Google Analytics (https://www.googleapis.com/auth/analytics.readonly, https://www.googleapis.com/auth/analytics.edit, https://www.googleapis.com/auth/analytics.manage.users): accounts, properties, and report data. With your approval of each change, we may mark an event as a key event or grant a person the access level you approve on a property.
• Google Tag Manager (https://www.googleapis.com/auth/tagmanager.edit.containers, https://www.googleapis.com/auth/tagmanager.edit.containerversions, https://www.googleapis.com/auth/tagmanager.publish): containers, tags, triggers, and versions. With your approval of each change, we may create or edit tags and triggers, create a container version, and publish a version you have reviewed.
• Google Search Console (https://www.googleapis.com/auth/webmasters.readonly, https://www.googleapis.com/auth/webmasters): the sites you can access, their permission levels, and search performance data. With your approval, we may submit a sitemap for a site you own.
• Google Site Verification (https://www.googleapis.com/auth/siteverification.verify_only): the verification token for a site you tell us to verify and the result of the verification check, so we can confirm that you own the site we are setting up for you.
• Google Merchant Center (https://www.googleapis.com/auth/content): your product listings and their status.
• Google Business Profile (https://www.googleapis.com/auth/business.manage): your business locations and customer reviews. We may draft a reply to a review, and we post a reply only after you approve its exact wording.

15.3 How We Use Google User Data

We use Google user data only to deliver the marketing setup, measurement, and reporting services you asked us to provide for your own accounts. Examples include checking that tracking is installed correctly, reporting on advertising and search performance, and making the specific changes you approve. We do not use Google user data for any other purpose.

Changes that write to your Google accounts are shown to you first, and they run only after you approve them.

15.4 Storage, Retention, and Security

We store the authorization credentials we need to call Google on your behalf with our connection provider (see Section 15.5), and we limit access to them to the systems and staff who operate your service. We transmit Google user data over encrypted connections. We keep Google user data only as long as it is needed to provide the services you requested, and we stop using it when you revoke access or end the service.

15.5 Subprocessors That Handle Google User Data

Nango (nango.dev) is our subprocessor for authorization. Nango manages the OAuth connection to your Google account, holds the authorization credentials, and relays our requests to Google APIs. Nango acts on our instructions and is not permitted to use Google user data for its own purposes. We also use hosting and infrastructure providers to run the Activation Room. Each is bound to use Google user data only to provide services to us.

15.6 Revoking Access and Deleting Your Data

You can remove our access at any time at myaccount.google.com/connections. When you revoke access, we can no longer call Google on your behalf. To ask us to delete the Google user data we hold, email privacy@maxdigitaledge.com. We act on deletion requests promptly, except where the law requires us to keep a record.