Privacy Policy

3.1 Information You Provide to Us

Depending on how you interact with us, we may collect:

Contact Information: name, email address, phone number, business name, and mailing address.

Business Information: industry, service area, website URL, ad account details, booking preferences, and related operational details you submit through forms or during onboarding.

Communications: messages you send us by email, SMS, chat, forms, or phone.

Audio and Call Data: if you call us or communicate with an AI receptionist or phone system we operate, we may collect call recordings (where permitted), call metadata (time, duration, routing), and transcripts or summaries generated for quality and documentation.

Client Inputs: content, offers, creative, ad copy approvals, brand assets, and other materials you provide for fulfillment.

3.2 Information Collected Automatically

When you visit our website, our servers and analytics tools may collect:

Device and Usage Data: IP address, browser type, device type, operating system, referring URLs, pages viewed, clickstream data, and access times.

Approximate Location: inferred from IP address (city or region level).

Cookies and Similar Technologies: described in Section 8.

3.3 Information From Third Parties

We may receive information from:

Advertising and Analytics Partners: performance data about ads and website usage.

Payment Processors: confirmation of payments, partial payment method details (we do not store full card numbers if processed by a third-party processor).

CRMs and Scheduling Tools: if you book or submit forms through systems we operate.

Client-Authorized Accounts: if you authorize access to ad accounts, analytics, CRMs, or other platforms for service delivery.

4.1 Provide and Operate Services

• respond to inquiries and schedule consultations
• onboard and support clients
• configure and maintain automations, routing, reporting, and AI receptionist workflows
• deliver requested deliverables and provide customer service

4.2 Improve and Protect Our Website and Services

• monitor performance and troubleshoot issues
• improve user experience and site functionality
• protect against fraud, abuse, or security incidents
• enforce our Terms of Service and policies

4.3 Communications and Marketing

• send service updates, reminders, and administrative messages
• send marketing communications where permitted by law
• measure the effectiveness of ads, campaigns, and content

You can opt out of marketing emails at any time by using the unsubscribe link in an email, or by contacting us.

4.4 Legal and Compliance

• comply with legal obligations and lawful requests
• protect rights, safety, and integrity of MDE, our users, and the public
• maintain business records and documentation

5.1 Consent to Contact

If you provide your phone number, submit a form, book an appointment, request information, or become a client, you consent to receive communications from MDE and our service providers, which may include calls and text messages for marketing, informational, and service-related purposes.

Where permitted by law, these communications may use automated technology and AI voice agents.

Your consent is not a condition of purchase unless explicitly stated at the point of collection where required by law.

5.2 Opt Out

You can opt out at any time by:

• replying STOP to any text message
• using any unsubscribe mechanism we provide
• emailing legal@maxdigitaledge.com or privacy@maxdigitaledge.com
• calling (725) 240-6870

5.3 Call Recording

Calls may be recorded or monitored for quality, training, compliance, and documentation where permitted by law. If you do not consent to recording, do not use phone-based communication and contact us by email.

6.1 Service Providers

We share information with vendors who perform services for us, such as:

• hosting and infrastructure
• analytics and measurement
• customer support tools
• CRM and scheduling platforms
• telephony, SMS, and messaging providers
• AI model and automation providers
• payment processing (including Stripe or other processors)
• security and fraud prevention

These providers are permitted to use information only to provide services to us.

6.2 Advertising and Measurement Partners

We may share limited information (such as cookie identifiers or event data) with analytics and advertising partners to measure performance and improve marketing. Depending on your location, this may be considered "targeted advertising" or "sharing" for cross-context behavioral advertising.

You may have the right to opt out as described in Section 9.

6.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

6.4 Legal and Safety

We may disclose information if required by law, subpoena, court order, or if we believe disclosure is necessary to:

• comply with legal obligations
• protect rights, safety, and security
• investigate or prevent fraud or unlawful activity

6.5 With Your Consent

We may share information for other purposes if you provide consent.

8.1 Types of Cookies

Necessary Cookies: required for basic site functionality and security.

Analytics Cookies: help us understand traffic and user behavior to improve the site.

Advertising Cookies: help measure ad performance and may support targeted advertising.

8.2 Your Choices

You can manage cookies through your browser settings and may be able to use industry opt-out tools provided by advertising networks. If you disable cookies, some site features may not work properly.

9.1 General Rights (Where Applicable)

You may have the right to:

• request access to Personal Information we hold about you
• request deletion of Personal Information (subject to legal exceptions)
• request correction of inaccurate Personal Information
• opt out of targeted advertising (where applicable)
• receive your information in a portable format (where applicable)
• not be discriminated against for exercising privacy rights

9.2 California Privacy Notice

If you are a California resident, you may have additional rights under California law, including the right to know, delete, correct, and opt out of the "sale" or "sharing" of Personal Information (as those terms are defined by California law).

MDE does not sell Personal Information for money. We may share limited data with advertising partners for measurement or targeted advertising, which may be considered "sharing" under California law. You may request to opt out by contacting us as described below.

9.3 How to Submit a Privacy Request

Email: privacy@maxdigitaledge.com

Phone: (725) 240-6870

Mail: Max Digital Edge LLC, 6440 Sky Pointe Drive, Suite 140-341, Las Vegas, NV 89131

To protect your information, we may need to verify your identity before fulfilling requests.