Author
German Tirado
Founder & Infrastructure Strategist
About
German Tirado is the founder of Max Digital Edge and the architect of the Demand Capture Infrastructure framework. Since 2011, he has used science-based marketing — and now AI automation — to build the market-based assets of Physical and Mental Availability via Category Entry Points (CEPs) for brands including Shriners Hospitals and dozens of local service businesses across the US. German developed the Buying Moment methodology: a system for identifying and capturing the critical windows when customers have decided to hire and are actively comparing options. His work focuses on eliminating demand loss for HVAC, roofing, dental, pest control, plumbing, and 32+ other local service industries through infrastructure-first marketing strategy backed by measurable coverage accountability. His approach is grounded in the evidence-based marketing science of the Ehrenberg-Bass Institute — applied to the fast-moving, high-intent world of local service business.
Areas of Expertise
Articles by German Tirado
Mastering AI Answering Architecture: The Four Pillars of Response
AI answering is more than a chatbot. Discover the 4-layer architecture required to move from 'Answering' to 'Booking' automatically.
Maximizing SEO Success: Advanced Keyword Research (2026)
Stop looking for 'High Volume' keywords. Start looking for 'High Intent' clusters. The Elite guide to modern SEO architecture.
B2B Buyers Use Memory Shortcuts: Being 'Good Enough'
B2B buyers are risk-averse. They don't want the 'Best' solution; they want the 'Safe' solution. How to become the safe bet.
Content Alone Lacks Reach & Frequency: The Amplification Gap
Posting to your Facebook Page reaches 2% of your followers. To win, you must treat Content as the 'Fuel' and Ads as the 'Fire'.
Virality is Rare and Unpredictable: Don't Bet the Farm
Hope is not a strategy. Betting your business on 'Going Viral' is like betting your retirement on a lottery ticket. Build systems instead.
The 'Rule of 7' Exposures Myth: It's Not a Magic Number
The idea that a customer MUST see your ad 7 times to buy is a relic of the 1930s. Today, it's about Recency, not Frequency.
No Evidence Brand Purpose Causes Growth: The ESG Fallacy
Saving the whales is noble. But the data shows it does not sell more widgets. Consumers buy based on price, quality, and availability.
Broad Reach vs. Personalization for Scale: The Math of Growth
You cannot scale a business on 'Niche' alone. To 10x your revenue, you must 100x your reach. The mathematical case for mass marketing.
Broad Reach vs. Personalized Marketing: The Efficiency Trap
Digital marketing promised 'Right Person, Right Time.' But hyper-targeting often leads to 'Same Person, Too Many Times.' Why Reach wins.
Loyalty Differences: Are Big Brands Actually 'Better'?
Small brands think they have 'niche loyalty.' The data says otherwise. Big brands have MORE loyalty simply because they are big.
The Emotional Connection Myth: Why Habit Beats Love
Stop trying to make customers 'love' your plumbing brand. They don't. They want you to fix the toilet. Why Functional Reliability wins.
Rejection is Rare: Why Customers Ignored You (It Wasn't Hate)
Data shows consumers rarely 'reject' brands. They simply don't see them. The barrier to purchase is almost always Mental or Physical Availability.
Is Email Marketing Dead in 2026?
With Slack, SMS, and DM, is email obsolete? No. But 'Newsletters' are dead. Find out how to use email for profit, not noise.
Content Marketing ROI for B2B: Why Write?
Why spend time writing articles? Because Content is the only marketing usage that compounds. Stop renting attention; start owning it.
How to Calculate Customer Acquisition Cost (CAC)
You can't scale if you don't know your number. The simple formula to calculate true CAC and LTV.
Database Reactivation Campaigns: Printing Money on Demand
You are sitting on a goldmine. Your list of 'old' leads is worth thousands. Here is the script to reactivate them.
The Missed Call Text Back: The Single Highest ROI Feature
It sounds simple. You miss a call, customers get a text. But this one feature recovers thousands of dollars in lost revenue every month.
Speed to Lead Statistics 2026: 5 Minutes or Die
The data is brutal. Calling a lead in 5 minutes vs 30 minutes increases conversion by 100x. Here is the math behind response time.
What is Automation Architecture?
Stop gluing random apps together. Learn how to build a unified 'Automation Architecture' that runs your business while you sleep.
Roofing Marketing Strategies: Trust in a Stormy Industry
Roofing is a high-trust, high-ticket sale. Drones, Door Hangers, and Digital dominance. How to build a brand that neighbors trust.
Plumbing Marketing Strategies: Urgency vs. Renovation
Plumbing marketing has two speeds: 'My house is flooding' (Urgent) and 'I hate my bathroom' (Visual). You need a strategy for both.
HVAC Marketing Strategies: Winning the Shoulder Season
Any HVAC company can make money in July. The pros make money in October. Learn the strategies for memberships, replacements, and year-round revenue.
Google Business Profile Ranking Factors 2026
The Map Pack is the most valuable real estate on Google. Here are the top 3 factors that determine who gets the calls.
SEO vs PPC: The 60/40 Budget Rule
Should you invest in SEO (Long Term) or PPC (Short Term)? The answer is both. Here is the formula for budget allocation.
Why Google Ads Fail for Local Businesses (And How to Fix It)
You spent $5,000 and got zero jobs. Here is why most DIY Google Ads campaigns fail—and the 3 pillars to fix them.
LSA Bidding Strategies for 2026: Auto vs. Manual
Maximize Leads vs. Max Per Lead? We break down the bidding strategies that win the top 3 spots in Local Service Ads.
How to Fight LSA Spam: Fake Leads and Competitor Fraud
Fake reviews, competitor hang-ups, and invalid leads are draining your budget. Learn the active management strategies to reclaim your LSA ROI.
Buying is a Low-Attention Habit
Buyers don't want to 'engage' with your brand. They want to get the job done and go home. Make it easy.
Mental Availability in B2B Contracts
B2B buyers are humans too. They use shortcuts (heuristics). If they don't know you, they won't RFQ you.
Distinctive Assets: Building Mental Availability
Use the same color, font, jingle, and logo everywhere. Be boringly consistent. That builds memory structures.
The Double Jeopardy Law in Marketing
Small brands suffer twice: fewer buyers, and those buyers are slightly less loyal. The only escape is getting BIGGER (Penetration).
The Power of Light Buyers
Your 'Super Fans' don't pay the bills. The millions of people who buy you 'once a year' do. Target the masses.
Customer Acquisition vs. Retention: The Data Speaks
Retention is a function of Acquisition. You can't retain what you don't have. Fix the 'leaky bucket' but fill it with acquisition.
Why Buyers Forget You (And How to Fix It)
It's not personal. It's biological. Brains filter noise. You need Distinctive Assets and frequent Reach to stay top of mind.
The Brand Loyalty Myth: Why Big Brands Grow Through Buyers, Not 'Love'
Debunking the 'Loyalty Guru' advice. Real growth comes from acquiring new customers, not just retaining the old ones.
The 95-5 Rule: Advertising to the Out-of-Market Buyer
95% aren't buying today. If you only target the 5%, you fight a price war. Build memory in the 95% so you win the 5% later.
Category Entry Points (CEPs): The Trigger for Growth
Why do people buy? It's not brand love. It's a triggered memory. Learn how to map and own the 'Category Entry Points' in your market.
Mastering Anthropic's Model Context Protocol (MCP) for Business
Deep dive into the Model Context Protocol (MCP). Understand how bidirectional AI data handling powers the next generation of intelligent business automation.
Transforming Customer Communications with AI Answering Services
AI isn't just a voicemail replacement; it's a growth engine. Learn how transforming your communication stack leads to higher conversion and loyalty.
The Guide to AI Answering Services: 24/7 Demand Capture
Stop missing calls. Educate yourself on how AI answering services work, saving 13 hours a week and ensuring every lead is captured instantly.
Understanding AI Costs for Small Businesses: Pricing, ROI, and Value
How much does AI really cost? From $150 setups to enterprise custom builds, we break down the pricing models and expected ROI for small businesses.
The Significance of AI for Small Business in Today's Market
AI is no longer optional for small businesses. Learn how to leverage automation, improve efficiency, and capture demand in the modern market.
Zombie Lead Automation: Reviving Dead Leads Without Human Effort
You paid for the lead. They ghosted. Don't let them rot. How to build a 'Long Tail' nurturing sequence.
Data Hygiene: The Daily Habits That Prevent Database Decay
Your database degrades by 20% every year. How to identify duplicates, fix formatting, and keep your CRM pristine.
API Integrations: Connecting Your Marketing to Your Operations
Your systems shouldn't be islands. How to use Zapier, Webhooks, and APIs to make data flow automatically.
Dashboard Design: The 5 KPIs Every Service Business Owner Needs Daily
Stop drowning in spreadsheets. Design a visual dashboard that tells you the health of your business in 5 seconds.
Call Tracking Architecture: Knowing Exactly Which Ad Made the Phone Ring
Stop asking 'How did you hear about us?' and start knowing. Dynamic Number Insertion (DNI) and attribution modeling explained.
Job Costing Accuracy: Finding the 'True Profit' of Every Ticket
Revenue is vanity. Profit is sanity. How to track labor, materials, and burden to know exactly which jobs make money.
Technician Mobile App Logic: Making the iPad Their Best Friend
Techs hate paperwork. Techs hate apps. How to configure the mobile workflow so they actually use it.
Automated Dispatching: Reducing Windshield Time and Fuel Waste
Dispatch is Tetris. If you play it wrong, you lose money on fuel. How to use Zone dispatching and algorithms to route efficiently.
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